PRIVACY & GENETIC DATA

Privacy and genetic information

Principles for handling enquiries, bookings, specimens and genetic information.

Core principle

Only the minimum information needed for a general enquiry should be collected. Do not send detailed medical records, test reports, identity documents or genetic information by ordinary email unless the purpose, recipient, retention and secure submission method have been confirmed.

A family reviewing Privacy and genetic information during an online consultation
01

Information and purposes

  • Responding to enquiries
  • Explaining eligibility, plans and partner providers
  • Booking and result-delivery communication
  • Secure operation and abuse prevention
02

Specimens and genetic information

Genetic information may also be relevant to biological relatives. Before testing, confirm specimen collection, shipping, analysis, retention, destruction, secondary use and result handling in specific written documents.

03

Overseas laboratory processing

Where analysis occurs overseas, confirm the country, processor, information transferred, security measures, retention, destruction and contact route before giving the required consent.

04

Access, correction and deletion

Contact service@shingihou.com to request access, correction, addition, deletion or restriction. Requests are handled after identity verification and subject to applicable law and contracts.

05

Operator and privacy contact

Shingihou Co., Ltd. (新義豊株式会社) operates this website and is the contact point for privacy enquiries concerning this site.

  • Representative: Lin Chichuan, Representative Director and President
  • Head office: 3-17-15 Hakataekiminami, Hakata-ku, Fukuoka 812-0016, Japan
  • Corporate Number: 9290001070765
  • Privacy contact: service@shingihou.com / +81 92-984-3200 (weekdays 09:00–18:00 JST)