ORGANIZATION & RESPONSIBILITY

About the operator

Who operates this website and how responsibilities are divided across information, care and laboratory analysis.

Operator

SGH GeneTech is operated by Shingihou Co., Ltd. (新義豊株式会社), which provides general information and an enquiry desk. Diagnosis, consultation, blood collection and medical explanation are provided by the responsible medical provider or professional.

A family reviewing About the operator during an online consultation
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SGH GeneTech enquiry desk

  • Website: SGH GeneTech
  • Telephone: +81 92-984-3200 (weekdays 09:00–17:00 JST)
  • Email: service@shingihou.com
This desk handles general questions about eligibility, plans and partner providers. Do not send detailed medical records, test reports, identity documents or genetic information by ordinary email.
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Division of responsibilities

  • SGH GeneTech: general information, plans, partner access and enquiries
  • Partner medical provider: medical consultation, blood collection and medical explanation
  • Laboratory: analysis of the contracted specimen and preparation of the report
  • Test recipient: review consent documents and provide accurate relevant information
Confirm the laboratory, assay, specimen handling and data processing in the test-specific documents.